Digital Membership Refund & Cancellation Policy

This policy explains how refunds and cancellations work for the Peak Founders Collective membership. We want you to feel good about joining, so this policy is intentionally short and plain-English.

1. 7-day satisfaction window

You may request a full refund within 7 days of your initial purchase, provided that you have not claimed your Discord role or accessed Member-only channels. To request a refund in the satisfaction window, email with your order reference or wallet address.

2. After the 7-day window

Builder Pass (monthly)

Non-refundable after the 7-day window. You may cancel at any time; your access continues through the end of the current paid month and does not renew.

Operator Pass (quarterly)

Non-refundable after the 7-day window. You may cancel at any time; your access continues through the end of the current paid quarter and does not renew.

Syndicate Annual Pass

Partial pro-rata refunds may be issued at our discretion in cases of exceptional circumstance (serious illness, bereavement). Otherwise, non-refundable after the 7-day window. Your access continues through the end of the 12-month period and does not renew.

3. How refunds are paid out

  • Card / Apple Pay payments are refunded to the original payment method via the on-ramp provider. Allow 5–10 business days to appear on your statement.
  • Crypto payments are refunded in the same asset to the sending wallet, less any network fees. Refunds in a different asset are not offered.
  • Refunds are only sent to the original source. We do not send refunds to a different wallet or payment method.

4. Ineligibility for refund

Refunds will not be issued where:

  • You have been removed from the Service for violating the Terms of Service.
  • You have claimed your Discord role and accessed Member-only content more than briefly.
  • You request a refund outside the 7-day satisfaction window on a monthly or quarterly pass.
  • The on-ramp provider has rejected the reversal for fraud or compliance reasons.

5. Cancellation

All passes are prepaid for a defined access period and do not auto-renew by default. There is nothing to cancel unless you have opted into auto-renew; in that case, you can turn it off anytime from the member portal, and your access continues through the end of the current paid period.

6. Chargebacks

Please contact us first before initiating a chargeback. We will almost always resolve issues directly. A chargeback filed without first contacting us may result in permanent removal from the Service and forfeiture of any remaining access.

7. How to request a refund or cancel

Email with:

  • Your order reference or payment transaction hash
  • The wallet address or email used to pay
  • A brief reason (optional, helpful for us)

We respond within 1 business day and resolve most refunds within 5 business days.

8. Contact

Peak Founders Collective LLC